refund Policy
Last Updated: Jun 3, 2025
Johi Early Bird Campaign
This Refund Policy explains our policy regarding refunds for early bird contributions purchased through our website. Please read this policy carefully before making any purchases.
1. Overview
Early bird contributions for the Johi mobile banking application are one-time payments made to support our development process. This policy outlines the circumstances under which refunds may be requested and processed.
2. Refund Eligibility
2.1 Standard Refund Period
Early bird contributors may request a full refund within 14 days of their initial contribution purchase
Refund requests must be submitted through our official channels (see Section 7 for contact information)
Refunds will be processed back to the original payment method used for the purchase
2.2 Extended Refund Circumstances
2.3 No Refund Circumstances
3. Refund Process
3.1 How to Request a Refund
To request a refund:
Contact us via email at support@johi.xyz with "Refund Request" in the subject line
Include your full name, email address used for registration, and contribution details
Provide the reason for your refund request
Include any relevant order confirmation or payment receipt information
3.2 Processing Timeline
We will acknowledge receipt of your refund request within 2 business days
We will review and respond to refund requests within 5 business days
Approved refunds will be processed within 7-10 business days of approval
Refunds will be issued to the original payment method used for the purchase
3.3 Refund Amount
Full refunds will include the complete contribution amount paid
We do not charge any processing fees for legitimate refund requests
Payment processor fees (if any) may not be refundable depending on the payment method used
4. Contribution Benefits
4.1 Early Bird Benefits
Contributors receive guaranteed access to the Johi application when launched
Contributors may receive discounted pricing on application plans for a specified period after launch
Contributors can create and reserve a unique handle/username for the application
Contributors will receive priority updates about development progress and launch timeline
4.2 No Recurring Charges
Early bird contributions are one-time payments only
There are no recurring charges or ongoing subscription fees associated with your early bird contribution
Future use of the Johi application may involve separate fees or subscription options, which will be clearly communicated before launch
5. Special Circumstances
5.1 Dispute Resolution
If you have concerns about a charge or need to dispute a transaction:
Contact us first through our support channels before initiating a chargeback with your payment provider
We are committed to resolving payment disputes fairly and promptly
Chargebacks initiated without first contacting us may result in account suspension
5.2 Force Majeure
In cases of extraordinary circumstances beyond our control (such as natural disasters, significant economic disruption, or regulatory changes that prevent us from operating), we will work with affected subscribers to provide appropriate remedies, which may include refunds or alternative arrangements.
6. Communication About Refunds
6.1 Refund Notifications
All approved refunds will be confirmed via email
We will provide transaction reference numbers for all processed refunds
Updates on refund processing status will be provided upon request
6.2 Project Updates
We will proactively communicate any significant changes to project timeline or scope that might affect refund eligibility
Early bird contributors will be notified via email of any developments that trigger extended refund periods
7. Contact Information
For refund requests or questions about this policy:
Email: support@johi.xyz
Subject Line: Use "Refund Request" for refund requests or "Refund Policy Question" for general inquiries
Response Time: We aim to respond to all refund-related inquiries within 2 business days
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify early bird contributors of significant changes to this policy via email.
9. Governing Law
This Refund Policy is governed by the laws of Portugal and any disputes will be resolved in accordance with those laws.
10. Integration with Terms of Use
This Refund Policy is part of and should be read in conjunction with our Terms of Use and Privacy Policy. In case of any conflicts between documents, the most specific applicable terms will take precedence.
Important Note: This refund policy is designed to be fair to both our early supporters and our development needs. Your early bird contribution is an investment in our vision for Johi and new creator economy, and we are committed to delivering on our promises while maintaining reasonable policies that protect all parties involved.
By making an early bird contribution, you acknowledge that you have read, understood, and agree to this Refund Policy.