Privacy policy
Last updated: Jun 11, 2025
This Privacy Policy describes how Johi ("we," "our," or "us") collects, uses, and protects your information when you use our website, mobile application, and services.
1. Controller Information
Data Controller:
Name: Johi Technologies, Unipessoal Lda
Address: R. Nova da Trindade 1, 3 Direito, 1200-443 Lisboa, Portugal
Amsterdam Office: Keizersgracht 555, 2nd Floor, 1017 DB Amsterdam
Contact: support@johi.xyz
2. Information We Collect
2.1 Information You Provide to Us
We collect information you voluntarily provide when using our services, including:
Personal Information: Name, email address, phone number.
Account Information: Username, password, profile preferences, and account settings.
Social Media Information: Social media profile links (when you choose to provide them).
Survey Responses: Answers to surveys about our products, services, and your content creation career and professional background.
Financial Information: Payment method details processed through our payment provider.
Communications: Information submitted through contact forms, emails, customer support interactions, and feedback forms.
2.2 Information We Collect Automatically
When you use our services, we automatically collect:
Usage Information: How you interact with our platform, features used, time spent, navigation patterns.
Device Information: IP address, browser type, operating system, device identifiers, mobile carrier.
Transaction Data: Subscription history, payment confirmations, billing information.
Cookies and Tracking Data: Information stored through cookies and similar tracking technologies.
Location Information: General location data based on IP address (not precise location).
Referral Information: How you found our services (search engines, social media, other websites).
2.3 Information from Third Parties
We may receive information from:
Payment Processors: Transaction confirmations and payment status from Stripe.
Social Media Platforms: If you connect your social media accounts to our services.
Analytics Providers: Aggregated usage and performance data.
Marketing Partners: Information about how you interact with our marketing campaigns.
3. How We Use Your Information
We use your information to:
3.1 Provide and Improve Services
Operate and maintain our mobile payments application and Creatives Club services.
Process subscriptions and manage your account.
Send monthly Creatives Club emails with curated creator content and networking opportunities.
Provide customer support and respond to your inquiries.
Develop new features and improve existing services based on usage patterns and feedback.
3.2 Communications and Marketing
Send subscription-related notifications and account updates.
Deliver monthly newsletters and creator networking opportunities to Creatives Club members.
Provide product updates, feature announcements, and service notifications.
Send marketing communications about Johi services (with your consent).
Respond to survey feedback and follow up on improvement suggestions.
3.3 Analytics and Research
Analyze user behavior and service usage to improve our platform.
Understand user preferences and optimize our creator curation process
Conduct research on creator economy trends and user needs.
Generate insights for product development and business strategy.
Monitor service performance and identify technical issues.
3.4 Legal and Security
Comply with legal obligations and regulatory requirements.
Protect against fraud, abuse, and security threats.
Enforce our Terms of Use and other policies.
Respond to legal requests and protect our rights.
Maintain records for audit and compliance purposes.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal information based on:
Consent: For marketing communications, non-essential cookies, and optional data sharing.
Contract Performance: To provide Creatives Club services, process payments, and manage subscriptions.
Legitimate Interests: For service improvement, analytics, fraud prevention, and business operations.
Legal Obligations: To comply with applicable laws, tax requirements, and regulatory obligations.
5. How We Share Your Information
5.1 Service Providers and Partners
We share information with trusted third-party service providers who help us operate our services:
Stripe: For secure payment processing and subscription management.
Email Service Providers: For sending newsletters, notifications, and Creatives Club communications.
Cloud Hosting Providers: For secure data storage and platform hosting.
Analytics Services: For usage analytics and service performance monitoring.
Customer Support Tools: For providing efficient customer service.
All service providers are contractually required to protect your information and use it only for specified purposes.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction. We will notify affected users of any such transfer and any changes to this Privacy Policy.
5.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or governmental requests.
Protect our rights, property, or safety and that of our users.
Investigate and prevent fraud, security breaches, or illegal activity.
Enforce our Terms of Use and other agreements.
We do not sell your personal information to third parties for marketing purposes.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your residence, including the United States for services like Stripe. When we transfer data internationally, we ensure appropriate safeguards through:
Standard Contractual Clauses approved by the European Commission.
Adequacy Decisions by data protection authorities.
Other legally recognized transfer mechanisms that ensure data protection.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:
Specific Retention Periods:
Account Information: Until account deletion plus 6 months for business records.
Creatives Club Content: For the duration of your subscription plus 1 year.
Survey Responses: 3 years from collection for service improvement purposes.
Communication Records: 2 years from last contact for customer service purposes.
Payment Information: As required by financial regulations and tax laws.
Analytics Data: 26 months from collection in anonymized form.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
Essential Cookies: Necessary for core website and app functionality, security, and user authentication.
Analytics Cookies: Help us understand user behavior and improve our services.
Functional Cookies: Remember your preferences and personalize your experience.
Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness.
8.2 Cookie Management
You can control cookies through your browser or device settings:
Browser Settings: Block, delete, or manage cookies for specific websites.
Mobile Settings: Control app-level tracking and advertising preferences.
Opt-Out Tools: Use industry opt-out tools for advertising cookies.
Note that disabling essential cookies may affect core functionality of our services.
9. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
9.1 Access and Portability
Access: Request a copy of the personal information we hold about you.
Data Portability: Receive your data in a structured, machine-readable format.
Account Dashboard: View and manage your information through your account settings.
9.2 Correction and Deletion
Correction: Update inaccurate or incomplete information in your account.
Deletion: Request deletion of your personal information (subject to legal obligations).
Account Closure: Delete your account and associated data.
9.3 Processing Controls
Object: Object to processing based on legitimate interests.
Restrict: Limit how we process your information in certain circumstances.
Withdraw Consent: Withdraw consent for consent-based processing at any time.
9.4 Communication Preferences
Marketing Opt-Out: Unsubscribe from marketing communications.
Email Preferences: Manage Creatives Club and notification settings.
Subscription Management: Modify or cancel your Creatives Club subscription.
10. Data Security
We implement comprehensive security measures to protect your information:
Encryption: Data encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption.
Access Controls: Strict access limitations based on need-to-know principles.
Security Monitoring: Continuous monitoring for threats and vulnerabilities
Regular Audits: Periodic security assessments and third-party penetration testing.
Employee Training: Regular security training for all team members with data access.
However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete that information and terminate any associated accounts.
12. Creatives Club Specific Information
For Johi Creatives Club subscribers, we additionally:
Curate Creator Content: Analyze engagement and feedback to improve monthly creator selections.
Facilitate Networking: Use professional background information to suggest relevant connections.
Personalize Experience: Tailor content and opportunities based on your interests and career stage.
Track Engagement: Monitor interaction with creator content to enhance future curation.
Maintain Community: Process information necessary for community features and member interactions.
13. Blockchain and Financial Services
As we operate financial services with blockchain technology:
Transaction Records: Some transaction data may be recorded on public blockchains.
Privacy Design: We minimize personal information exposure on blockchain networks.
Wallet Security: You are responsible for securing private keys and wallet credentials.
Compliance: We collect information necessary for financial services compliance and regulatory requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. When we make changes:
Website Notice: Updated policy posted on our website with new "Last Updated" date.
User Notification: Email notification to registered users for material changes
Continued Use: Your continued use of our services constitutes acceptance of changes.
Review Period: Significant changes may include a review period before taking effect.
15. Contact Us
For questions about this Privacy Policy or to exercise your rights:
General Privacy Questions:
Email: support@johi.xyz
Subject Line: "Privacy Policy Question"
Data Protection Requests:
Email: support@johi.xyz
Subject Line: "Data Protection Request"
Address: R. Nova da Trindade 1, 3 Direito, 1200-443 Lisboa, Portugal
Response Times:
Privacy inquiries: Within 72 hours.
Data protection requests: Within 30 days (as required by law).
Complex requests: We will keep you informed of progress.
16. Supervisory Authority
If you are in the EU/EEA and have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with your local data protection supervisory authority.
Portuguese Data Protection Authority (CNPD):
Website: www.cnpd.pt
Address: Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Portugal
By using our early bird campaign website, you acknowledge that you have read, understood, and agree to this Privacy Policy.