Terms of use
Last updated: Jun 11, 2025
Welcome to Johi. Please read these Terms of Use ("Terms") carefully before using our website and services.
1. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website.
2. About Johi
Johi is a mobile payments application that provides innovative solutions for creators and influencers. Our platform offers secure financial services, creator networking opportunities, and community features through the Johi Creatives Club subscription service.
Company Information:
Name: Johi Technologies, Unipessoal Lda
Address: R. Nova da Trindade 1, 3 Direito, 1200-443 Lisboa, Portugal
Contact: support@johi.xyz
3. Description of Services
Our platform provides users with:
Access to the Johi mobile payments application.
Payment acceptance and money transfer services.
Invoice creation and business documentation tools.
Tax reporting and financial documentation features.
Johi Creatives Club subscription service with networking opportunities.
Survey participation to help improve our products and services.
Account management and user profile features.
Feedback submission through our contact forms.
Community features and creator networking tools.
4. Johi Creatives Club Subscription
4.1 Subscription Service
The Johi Creatives Club is a monthly subscription service that provides:
Monthly emails featuring specially chosen creators for networking opportunities.
Exclusive access to creator resources and community features.
Priority updates about Johi product developments and new features.
Access to your subscriber account and community tools on our platform.
4.2 Subscription Terms
Subscriptions are processed through Stripe payment services.
Monthly billing cycle begins from your subscription date.
You may cancel your subscription at any time through your account settings.
Subscription benefits continue until the end of your current billing period after cancellation.
Subscription fees are non-refundable except as outlined in our Refund Policy.
5. Eligibility and Age Restrictions
To use our services, you must:
Be at least 18 years old.
Provide accurate and complete information during registration.
Comply with these Terms and all applicable laws.
Have the legal capacity to enter into binding agreements.
Important: Users under 18 years of age are prohibited from using our services.
6. User Registration and Accounts
6.1 Account Creation
User accounts are available to all registered users.
Johi Creatives Club subscribers receive additional account features and community access.
You must provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
You accept responsibility for all activities under your account.
6.2 Account Security
Maintain the security of your account credentials and authentication methods.
Do not share your account access with others.
Enable two-factor authentication when available.
Notify us immediately of any unauthorized account access.
We are not liable for losses due to unauthorized account use caused by your failure to secure your credentials.
7. User Communications and Content
7.1 Feedback and Surveys
When you provide feedback, complete surveys, or submit information:
You grant us permission to use your responses to improve our products and services.
Survey responses are used for research, product development, and service enhancement.
We may contact you for follow-up questions or clarifications regarding your feedback.
Your participation in surveys is voluntary and you may opt out at any time.
7.2 Contact Forms and Communications
Information submitted through contact forms is used to respond to your inquiries.
We retain communication records for customer service and support purposes.
Do not submit confidential or sensitive information through unsecured contact forms.
Response times may vary based on inquiry complexity and volume.
8. Communications from Johi
By using our services, you consent to receive:
Monthly Creatives Club emails (for subscribers)
Product updates and feature announcements.
Service-related notifications and account information.
Marketing communications related to Johi products and services.
You may opt out of marketing communications through your account settings or by following unsubscribe instructions in emails. You will continue to receive essential service-related messages for active accounts and subscriptions.
9. Intellectual Property
9.1 Our Content
All content on our website and platform, including text, graphics, logos, images, software, and user interface elements, is owned by Johi or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit permission.
9.2 User Content
For any content you provide to us (feedback, survey responses, communications):
You retain ownership of your content
You grant us a worldwide, non-exclusive, royalty-free license to use your content for providing, improving, and promoting our services
You represent that you have the right to grant this license and that your content does not violate any third-party rights
10. Payment Terms
10.1 Subscription Payments
All subscription payments are processed securely through Stripe
Subscription fees are charged monthly in advance on your billing date
Prices are displayed in your local currency and may include applicable taxes
We reserve the right to change subscription prices with 30 days advance notice to subscribers
Failed payments may result in service suspension or account limitations
10.2 Billing and Refunds
Billing cycles are monthly from your subscription start date
All fees are non-refundable except as specified in our Refund Policy
You are responsible for maintaining current payment information
Disputed charges should be reported to our support team before initiating chargebacks
11. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the data practices described in our Privacy Policy.
12. Acceptable Use
You agree not to:
Use our services for any illegal, harmful, or unauthorized purpose.
Violate any applicable laws, regulations, or third-party rights.
Interfere with or disrupt our services, servers, or network infrastructure.
Attempt to gain unauthorized access to our systems, other user accounts, or restricted areas.
Submit false, misleading, or fraudulent information.
Spam, harass, or send unsolicited communications to other users.
Reverse engineer, decompile, or attempt to extract source code from our services.
Use automated tools to access our services without permission.
13. Service Availability and Modifications
13.1 Service Access
We strive to maintain continuous service availability but cannot guarantee uninterrupted access.
Services may be temporarily unavailable for maintenance, updates, or technical issues.
We are not responsible for service interruptions caused by third-party providers or technical issues beyond our control.
13.2 Service Modifications
We reserve the right to modify, update, or discontinue services or features with reasonable notice.
Significant changes affecting subscription services will be communicated to subscribers in advance.
We may update features, user interfaces, and functionality based on user feedback and business needs.
Discontinued features or services do not automatically entitle users to refunds.
14. Limitation of Liability
To the maximum extent permitted by Portuguese law:
Johi shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services
Our total liability for any claim shall not exceed the amount paid by you for services in the 12 months preceding the claim
We are not responsible for damages caused by third-party services, payment processors, or external factors beyond our control
You acknowledge that you use our services at your own risk
15. Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind
We make no guarantees about service reliability, accuracy, or fitness for particular purposes
We do not warrant that our services will be error-free, secure, or available at all times
Third-party integrations and external services are provided without warranties
User-generated content and creator recommendations are not endorsed or guaranteed by Johi
16. Termination
16.1 Your Right to Terminate
You may terminate your account and cancel subscriptions at any time through your account settings
Account termination does not automatically entitle you to refunds outside our Refund Policy
You remain responsible for all charges incurred before termination
Certain data may be retained as required by law or for legitimate business purposes
16.2 Our Right to Terminate
We may terminate or suspend your access immediately for:
Violation of these Terms or our other policies
Fraudulent, abusive, or illegal activity
Non-payment of subscription fees or disputed charges
Conduct that harms Johi, other users, or violates applicable laws
Inactive accounts (after reasonable notice)
17. Governing Law and Disputes
These Terms are governed by the laws of Portugal. Any disputes arising from these Terms or your use of our services will be resolved in Portuguese courts in accordance with Portuguese law. You agree to submit to the jurisdiction of Portuguese courts for any legal proceedings.
18. Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
Updated Terms will be posted on our website with a new "Last Updated" date
Significant changes will be communicated to users via email or account notifications
Your continued use of our services after changes constitutes acceptance of the updated Terms
If you disagree with changes, you may terminate your account
19. Contact Information
For questions about these Terms or our services, please contact us:
Email: support@johi.xyz
Address: R. Nova da Trindade 1, 3 Direito, 1200-443 Lisboa, Portugal
Address in Netherlands: Keizersgracht 555, 2nd Floor, 1017 DB Amsterdam
Response Time: We aim to respond to inquiries within 48 hours
20. Severability and Entire Agreement
If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full effect. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Johi regarding your use of our services.
By using our early bird campaign website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.